About Us

RKW / Alfred

Your Next Generation
Management Platform

RKW Residential is a third-party property management firm redefining multifamily management through innovative technology and a commitment to resident satisfaction. Powered by Alfred, the largest and most advanced residential management platform in North America, our proprietary management solution combines the latest technology with local expertise, setting a new standard for the multifamily industry.

What truly distinguishes us is our high-tech, high-touch approach. We prioritize meaningful interactions at every stage of the customer journey, going beyond traditional management to provide personalized services, unique programming and create a sense of community. With exclusive brand partnerships and Alfred’s extensive marketplace offerings, we craft exceptional experiences that foster resident loyalty and enhance operational performance. By leveraging Alfred OS, we tap into valuable resident data to drive continuous innovation, ensuring we remain leaders in the ever-evolving real estate landscape, making our management platform the most powerful of its kind.

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ORA Power Ranking by J Turner
Top Property Management Companies, Division I, No. 2 (2024)

epIQ Index: Resident Experience & Satisfaction

No. 48 in the Nation 2024

Multifamily Executive Awards
Best Use of Proptech (2023)

Real Estate Globe St: Women of Influence
EVP Joya Pavesi (2023)

Multifamily Pillars of the Industry Property Manager Firm of the Year

Finalist (2023)

Top Property Management Companies,
Division I (2023)

Multi-Housing News
Top Property Management Firms in the U.S., No. 27 (2022)

Charlotte Business Journal
Largest Multifamily Property Management Company, No. 9 (2022)

Our Philosophy

At RKW Residential, we know relationships and partnerships matter. That’s why our approach to property management is personal and professional, always guided by our Five Essential Truths.

01

We Excel
By Putting People First

The welfare of our clients, professional relationships, and partnerships is a top priority, and we are known for our exceptional customer service. We are committed to creating experiences worth sharing while continuously elevating our performance.

a man in a black hat

02

We Deliver
Results
That Matter

We are results oriented. Through innovative technology and a commitment to hard work with a proactive approach, we achieve the best outcome for our clients, communities, and team members.

a woman sitting at a desk with a laptop

03

We Win
When
You Win

Your success is our success. By delivering our best, we ensure a stellar environment that mutually benefits our company and all that we serve, do business, and interact with. It is a celebration of our pride of place.

two women holding balloons in front of a green wall

04

We Value
the Brilliance of Others

Through collaboration, teamwork, empowerment, and a genuine respect for our experts, our clients, our residents, and our vendor partners, we seek and encourage diverse ideas to find winning solutions.

two women smiling at the camera

05

We Give Back
to Our Community

Through volunteerism, united team efforts, and a spirit of giving back, we extend our best to the places in which we live and work.

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Leadership Team

Joya Pavesi

President of Brand
& Strategic Services

Kevin Owens

President of Property Management

John Zalkin

Executive Vice President
of Client services

John Duffy

Controller

John DeMario

Regional Vice President

Jennifer Ipock

Regional Vice President

Natalie Saldarriaga-Alicea

Regional Vice President

Stephanie Garris

Regional Vice President

Misty Haskins

Area Vice President

Miglide Garcon

Vice President of Benefits & Payroll

Patrick Sullivan

Human Resources Business Partner

Cesar Rosas

Director of Facilities

Karmen Smith

Director of Property Solutions

Sarah Randolph

Director of MarTech & IT Services

Jessica Gooden

Director of Marketing

Meredith Chambliss

Director of Brand Strategy